FAQ
Frequently Asked Questions
Find answers to common questions about shopping at Trendó.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other secure payment methods available at checkout.
Q: Is it safe to shop on your website?
A: Yes! We use secure encryption technology to protect your personal and payment information.
Q: Can I modify or cancel my order?
A: Please contact us immediately after placing your order. We'll do our best to accommodate changes before the order ships.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping costs and delivery times vary by location.
Q: How long does shipping take?
A: Domestic orders typically arrive in 3-7 business days. International orders take 7-21 business days. Visit our Shipping Info page for details.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Visit our How To Track page for instructions.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy on most items. Every order includes one free return! Visit our Returns & Refunds page for complete details.
Q: How do I return an item?
A: Contact us with your order number and reason for return. We'll guide you through the easy return process. Visit our Easy Return page.
Q: When will I receive my refund?
A: Refunds are processed within 5-10 business days after we receive and inspect your return.
Products & Sizing
Q: How do I choose the right size?
A: Please check size charts carefully on each product page before ordering to ensure the right fit and avoid unnecessary returns.
Q: Are product images accurate?
A: We strive to display accurate product images. However, colors may vary slightly due to screen settings.
Customer Support
Q: How can I contact customer support?
A: Visit our Contact Us page to send us a message. We typically respond within 24 hours.
Q: Do you have a phone number?
A: For the fastest response, please contact us via email through our contact form.
Can't find your answer? Contact us and we'll be happy to help!