Returns & Refunds

Returns & Refunds Policy

At Trendó Group, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Free Return Option

Every order includes ONE free return! You can return one or multiple items from your order at no cost. To save on shipping and reduce environmental impact, we recommend selecting all items you wish to return together in a single return shipment.

Return Eligibility

You may request a return within 30 days of delivery. To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase

Non-Returnable Items

Certain items cannot be returned, including:
- Personalized or custom-made products
- Intimate or sanitary items
- Items marked as final sale

Return Process

To initiate a return, please contact us within 30 days of receiving your order. Include your order number, item details, photos and reason for return. Our team will review your request and provide instructions.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately with photos. We will arrange a replacement or full refund.

Refund Process

Once your return is approved and received, we will inspect the item and process your refund within 5-10 business days to your original payment method.

Additional Returns

Additional returns beyond the one free return per order may incur shipping costs. Please contact us for details.

Important: Due to international shipping, please allow 2-4 weeks for the complete return process.

Questions? Contact us and we'll be happy to assist you.