Privacy Policy

Privacy Policy

Last Updated: January 22, 2026

At Trendó Group , we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.

1. Information We Collect

We collect information that you provide to us directly, including:
- Name and contact information (email, phone number)
- Shipping and billing addresses
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Communications with our customer service team

We also automatically collect certain information when you visit our website, such as:
- Browser type and device information
- IP address and location data
- Pages visited and time spent on our site
- Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders and shipping updates
- Provide customer support and respond to your inquiries
- Improve our website and shopping experience
- Send promotional emails (only if you opt in)
- Prevent fraud and ensure security
- Comply with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:
- Shipping carriers to deliver your orders
- Payment processors to handle transactions securely
- Service providers who help us operate our website
- Law enforcement or regulatory authorities when required by law

All third parties are required to protect your information and use it only for the purposes we specify.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. We use TikTok Pixel on our website to track user interactions such as page views, add to cart actions, and purchases.This information helps us optimize our advertising campaigns on TikTok and deliver more relevant content to you.By using our website, you consent to the collection and use of your data for ads campaign purposes.

6. Your Rights

You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent for data processing

To exercise these rights, please contact us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries outside of Malaysia. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us. We're here to help and ensure your privacy is protected.

Thank you for trusting Trendó with your information!